Frequent Asked Questions Two-Factor Authentication (2FA)

What is Two-Factor Authentication (2FA)?

Two-factor authentication (2FA) is an identity and access management security method that requires two forms of identification to access resources and data. 2FA gives businesses the ability to monitor and help safeguard their most vulnerable information and networks.


What are the benefits of 2FA?

Businesses use 2FA to help protect their employees’ personal and business assets. This is important because it prevents cybercriminals from stealing, destroying, or accessing your internal data records for their own use.

The advantages of 2FA are endless. For example, with 2FA, there’s no need for users to carry or download a token generator, or an app associated with one. Most websites use your mobile device to text, call, or use a personalized 2FA for their business to verify your identity.

Some other advantages of 2FA include:

  •  There’s no need to use a hardware token generator. These types of 2FA methods are often lost or misplaced. However, with advanced technology, 2FA methods are more convenient than ever.
  •  Passcode generators are more efficient than traditional passwords. Generators are the safer option because no two passcodes are the same.
  • Max passcode entry prevents cybercriminals from hacking and accessing sensitive data.
  • The process is manageable and user-friendly.



Who should use 2FA?

Any organization or individual interested in protecting their personal and business data should utilize 2FA methods. This type of security will ensure that all assets cannot be accessed without proper identity verification. Plus, this can eliminate the possibility of information being exposed to the public by cybercriminals and hackers.


How does 2FA protect businesses?

2FA protects businesses by ensuring that all assets (i.e., documents, confidential information, employee personal records) are protected by this dual security system.

Unfortunately, with the rise of cyberattacks, traditional passwords are not as secure as they once were.


I do not have a company Mobile, can I use another method to authenticate?

It's important to reach out to your company to understand their specific rules and policies regarding authentication methods. They may have preferred or required methods in place to ensure security and compliance.

I have downloaded the app, but do not see the QR code?

The QR Code is visible when entering your credentials (login and password) in our Supplier Portal (Meercat).


Where can I see the QR Code?

When entering your credentials in our Supplier Portal (Meercat), you will be prompted with the QR Code.


How do I use the QR Code?

The QR Code is a provided one-time code that grants you access to our Supplier Portal by enabling two-factor authentication (2FA) for secure login. To use the QR Code, follow these steps:

1. Login to the Sulzer Supplier Portal
Meercat portal login
2. Scan the QR code to the downloaded mobile app or using browser authenticator.
Meercat portal qr code
3. You have successfully enabled 2FA.

Now, each time when you log-in you must provide your login, password and in the second step also the code from the authenticator application:
Meercat portal code

I have used the QR code but received an error message?

Generated code is valid 60 seconds, please try one more time.


Can we use one authenticator for multiple accounts?

Two-factor authentication is unique to the person authenticating to any system. The credentials for our authentication are not to be shared; we encourage the unique user ID and the authentication to be a 1:1 relationship.


I changed/lost the mobile phone, how can I set up the new device?

Please reach to your Sulzer contact person, who will inform us about this event. Your account will be restarted, and you will be asked to set up the code again.


What are my options for receiving 2FA codes?

You can choose from several methods to receive your 2FA code. Use an app like f.e.: Google Authenticator, Authy, or Microsoft Authenticator (they are available for mobile phone and for browser)


Do I need to pay for using 2FA?

No, 2FA is a free security feature provided to help protect your account. There are no additional charges for using authentication apps.

 
How often will I need to use 2FA?

You will be asked to verify your identity with 2FA each day you log in or after clearing your browser’s cache. You will be also asked for 2FA code and each time you log in from a new device. In some cases, you may be prompted periodically, depending on your account activity and security settings.


What happens if I don't set up 2FA within the required time-frame?

If 2FA is required but not set up within the specified timeframe, you cannot access your supplier account until 2FA is configured. Please complete the setup process as soon as possible to avoid disruptions in your account access.


What should I do if someone is trying to bypass my 2FA?

If you suspect any suspicious activity related to your 2FA or account security, immediately change your password and review any recent login activity. Contact your Sulzer contact person to report any potential security threats.


Who can I contact if I need assistance with 2FA?

If you have any issues with setting up or using 2FA, please contact our support team at digital.procurement@sulzer.com for help.

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